HOST BY JOHN | DIALOGUE WITH EXPERTS: Operational Excellence in Practice – A Banking COO's Perspective

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HOST BY JOHN | DIALOGUE WITH EXPERTS

Operational Excellence in Practice: A Hands-On Perspective from a COO in Banking

There are strategies that sound great on paper.
But only when you step into a banking environment — where speed, risk, and pressure exist simultaneously — do you truly understand: operational excellence is not theory, it is everyday discipline.

Ms. Hoang Thi Thuy Ha – Operations Director at a bank, a standout member of the J&P Alumni community, is a testament to that journey.
Not stopping at the COO role, she continues to upgrade her capabilities through the CEC – Chuyên gia tư vấn chuyên nghiệp program, along with the Public Speaking – Speak To Lead and Trainer Mastery Bootcamp courses at John&Partners – turning experience into systematic thinking and leadership capability.

In this edition of Host by John, she will join DBA John Ngo to share a hands-on perspective:
• How to deploy Operational Excellence in a volatile banking environment
• How to standardize processes while ensuring flexibility and speed
• The COO's role in connecting strategy – operations – people
• Practical lessons to help reduce risk, optimize performance, and improve decision quality

This is not just a Banking industry story.
This is a perspective to help every business understand: for sustainable growth, you must start with the right operating system.

Time:
09:00 – 10:00 AM (CST) | 21:00 – 22:00 (VN)
Tuesday, 04/07/2026
Online via Zoom

Register now so you don't miss this valuable dialogue.

Register here

Currently, the consulting and education firm John&Partners together with AI SMARTUP are rolling out many training, coaching, and consulting programs to help entrepreneurs, business owners, and companies optimize their business operating structure during this period, and apply OPEX across all activities today. We have accompanied hundreds of businesses over more than 15 years of operation, and have helped many businesses succeed not only domestically but also in international markets, with many businesses targeting billion-dollar revenues.

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